Read before contacting us
We are sorry to hear your order could be lost or missing, before you contact us to report your order as lost please can you complete the following checks
- Contact your postman
- Please wait up-to 3 days after went have shipped your delivery before reporting it lost
- If possible dont raise a case with PayPal
95% of our packages will not fit via your letterbox, so check with your postman to see if he has dropped it off at a neighbor or sent to back to your delivery depot.
We will regularly post updates every two days of shipping dates, we now aim to post all scarfs within 2 days on placing your order.
When you raise a case with PayPal you are freezing up funds that we will use to buy tickets for games and purchase more scarfs to meet the demand. Please contact us first before doing this.
- Full Refund
- New Scarf Sent free of charge
- You pay cost price of scarf
If your not happy that your order has gone missing we can refund you, but this means that you will be removing around £4.52 for the Rangers Fund.
We are happy to send you a new scarf free of charge, but you will only be donating around £2 to the club, and possibly less if you ordered more than one scarf
If your order has gone missing we are happy to send out a new scarf on the day you report it missing. If your willing to pay cost price for a new scarf which is around £2.56 + £2 Recorded Delivery fee. We will pay extra to have your scarf delivered recorded delivery.